Guest (4.7 years ago)
i rent terraria game server with them in new york city and it works great, it sucks being inside all the time with the virus and i have had alot of great gaming hours with friends on my gameserver
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Guest (4.8 years ago)
I've been with Citadel Servers on and off now for a little over four years. My clan typically run 1 to 6 servers all the time through them. During that time we have had little to no issues with any of our servers. We also host our website with them and no issues their either.
When a problem might arise their support staff has always been polite, professional and very quick to respond. In 15 years playing video games and renting servers I have dealt with my fair share of companies and now I just keep coming back to Citadel.
I feel that many of the hosting companies out there feel their responsibility to their clients ends with providing a working server. But Citadel has always been willing to also ensure that our games are not only working but how we want, we've provided many suggestions over the years that they have implemented. They take development and customer satisfaction seriously. Thank you for everything over the years, we hope to have many more with you!
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Guest (4.9 years ago)
They are the best host for fivem, i spoke to jimmy via live chat on their website and he told me how it all works, they provide a ton of mods including ESX, ES and VRP, i got a roleplay server up in about 10 with all the features i needed, so impressed, good job citadel!
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Guest (4.9 years ago)
Deutsche:
Hallo, Zunächst möchte ich festhalten, dass ich für diese Bewertung nicht bezahlt werde. Ich glaube, Zitadellen-Server sind ein großartiger Gastgeber, sie geben sich alle Mühe, um Ihnen zu helfen, was ich sehr zu schätzen weiß, wenn ich Fragen oder Probleme habe. Ich habe bisher einen AAA-Server und einen AAA-Server von ihnen gemietet und beide haben meine Erwartungen übertroffen.
Englisch:
Hello, Firstly I want to state that i am not paid for this review. I believe citadel servers is a great host, they go out of their way to help you, which i can fully appreciate when i have questions or issues. I have rented a counter strike server and a ark survival evolved server from them so far and both have exceeded my expectations.
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Guest (6.7 years ago)
Best host i have been with, reps to support. I have an ark server with them that works well, they use best cpu i7 7700k! No host can beat that
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Guest (7.3 years ago)
A joke. I have never dealt with any server hosters like this, to start off even after a month of tech support i still have not had a working server it has something to do with nodes on there side. Still has not even been fixed yet even though i have been. Its hard to resolve any issues with Citadel Servers because it takes them 24 hours just for a single reply in tech support. However there sales team is answers you immediately. I tried once to get support though there sale team after i got fed up with there crappy tech support . They relyed with shouting at me saying how there servers are not broken and work and started to swear at me. Ouch.
But when the tech support dose reply... Its a whole new story to tell. To begin with it toke them two 2 days to "claim" that they fixed the server in which they did not. I knew something was really bad with this host because of this issue so i asked nicely for a refund and try and back out of this issue. It was in there guidelines that you can get a refund anytime as long as it is after 3 days of you buying it in witch i was. However good old Citadel Servers takes a whole fucking day to reply and when they do they say that "It was no longer in the 3 days period of getting a refund" Even though i asked them WITHIN the 3 days it just toke them a whole 24 hours to reply. Im not even joking on the 24 hours reply it really dose take a full 24 hours. And when you do get something back its like "Ummm have you tried turning it off and on again?". Anyway After a few days some one decent actually manged to get to my tech support. And saw that i was in the right for a refund and told me he gave me a refund. But i still have not reviced a refund about 20 days later. After that i just gave up. I know that im not gonna get anything out of Citadel Servers so i just gave up. Waste of time and money. I missed out many thing in this review. And after looking at some older reviews i found people where having the same problems with nodes even after 150 days of knowing about having broken nodes they acted like it was a surprise and toke them a few days to fine out. And to tell the truth i think this is just a well made scam. I lost a lot of time and money from this and got nothing in return. I can't give this a Server Quality review because i never got a server in the end.
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Guest (7.4 years ago)
on the second day of hosting my Gmod server, their TCAdmin went down and they would not give us any information and told us to "Just Wait"
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Guest (7.6 years ago)
Wow where to start as they are so awful in all aspects Tech Support and Billing.
As for tech support it takes 24 hrs to respond, This is acceptable but they will respond usually with some dumb response that doesn't resolve the issue and then when you reply back that the issue is still not resolved they ignore you and close the case after 3 days for no response. They where the person who didn't respond. I had to re-open a ticket twice because they did not respond except for the very first BS reply. I finally got help after opening multiple tickets complaining about the horrible support. In Billing, Sales and Abuse before they resolved the issue.
Now for there billing tactics, When I signed up their system insisted I pay in British pounds. And I accepted. Well after the vote on Britain leaving the EU the pound dropped. So they figured the best way to handle a drop in revenue was to wait until my pre-approved payment went through and then immediately suspend my account saying I owed them money. I checked my paypal and I had payed them on time and the exact amount we had agreed on.
Well when I inquired what was going on they stated because of the drop in the pound they needed me to pay in US dollars sure it would still work out around the same in Canadian. The issue was I got no notice and was blind sided with this then my server was held in ransom until I payed them more, after I had already payed them in the currency the originally asked for. it took me three weeks to get this resolved. they finally dropped the extra charges for the month as long as I change my billing over to US which I agreed to, but I had payed for a full month and only got less than a week out of it, They refuse to compensate as there attitude was it wasn't there fault the Pound dropped. Well it wasn't my fault either. That is what happens when you pay in international Currency and it was their decision for me to pay in the Pound so as far as I was concern that was risk to take as I am sure if the Pound had gone up they would not of refunded me the difference.
So stay away from them.
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Guest (7.6 years ago)
Server seems fine. Customer support is pure crap. They never answer a single support topic. But hey their sales team answers immediately. Go figure.
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Guest (7.7 years ago)
Citadel Server are beyond a joke, and borderline a fruad.
5 days past sicne they said a new service would be moved to a new Node so it can be setup correctly. 9 days since the server was ordered.
Still waiting for the service to be setup.
Refund are only to thier account credit and not back into paypal, there is no saftey in ordering. You're commited to the company once you click pay and that is a massive mistake.
Would avoid at all costs.
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Guest (8.6 years ago)
I bought an ARK server in Texas through CS. I'm a total noob at this stuff, but their guides showed me how to do everything and the live chat was great when I got stuck. I really recommend them!
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Guest (8.6 years ago)
Ordered a minecraft server, fairly cheap, decent performance and they have one click install mods so was really easy to use
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CitadelServers (9.1 years ago)
So far i only have great experiences with Citadel Servers. Currently renting a ARK and Reign of kings server hosted in France (I'm european). TCAdmin control panel being responsive as usual , great support and the pricing is delicious!
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Guest (9.3 years ago)
I need to warn you. CitadelServers is one of the worst providers on the market. Support is only reacting fast if you want to rent . If you got any problems later it takes up to a whole day for a answer. I had a server and it crashed after a week every day . They told me it wont happen again but it did like 3 more times... After this i´ve told them i dont want this server anymore i want a refund because of the crashes.Reaction was they deleted my whole account gave me no refund and never answered me anymore!!!
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